Refund Policy

At Aerii, we stand behind the quality of our skincare products. This policy outlines when refunds are available.

When You Can Get a Refund

We only issue refunds for products with manufacturing defects. To qualify, you must:

Report the issue within 7 days of receiving your order
Provide clear photo proof of the defect
Include your order number in your email

What We Don't Refund

We cannot accept refund requests for:

Change of mind or incorrect purchases
Products you no longer want or ordered by mistake
Allergic reactions or skin sensitivity (please patch test before use)

Shipping Damage Policy

Once your order leaves our facility, any damage during shipping is the carrier's responsibility, not ours. Please file a claim directly with the shipping carrier if your package arrives damaged.

How Refunds Work

Once we approve your refund request, the amount will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.